Frequently Asked Questions

 

Orders

Most in-stock orders ship on the Thursday following date of purchase. Pending availability.

An order placed on a holiday or on weekends will begin processing the next business day. Orders ship from our Studio in Los Angeles, CA. If items in your order are out of stock, we will notify you via e-mail. If an item is on backorder, you will be notified of status and shipping date in the item description. Most backorders ship within 2-6 weeks.

When your order ships, you will receive an email update. When you receive your order, please inspect it carefully for damage. Try on your merchandise indoors to ensure it fits properly, taking care not to tear or scuff the product.
If receive a defective product you must notify us within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion.

* Note: Applicable sales tax will be charged for all orders shipping within CA.

 

Custome Made Orders

Please inquire about custom made orders (necklaces lengths, materials etc,) Timing and pricing will vary. Custom made orders can be cancelled only 48 hours of being placed. Customs made orders are non-returnable.
14 karat gold field pieces or products can also be available in 14 karat gold by special request. Allow us two weeks to process your order.

Custom made orders Click here...

 

Shipping

US ORDERS:

  • Orders shipped USPS Priority or standard ground.
$12-18 Depending On Weight
  • When USPS is used, we can ship to a P.O. Box address. We are not responsible however for packages not received at P.O Boxes.
  • Deliveries are drop off and do include a signature unless specified.
  • Please make sure to provide an appropriate address for package deliveries.

  • USPS will email a tracking number once order begins shipping.

* Note: Delivery times do not include Saturdays, Sundays or Holidays

 

Returns and Exchanges

Gabriela Artigas will gladly issue a full refund or exchange for unworn, unaltered, non-sale items that are returned within 10-day period from the time you receive your order.
Any items returned after 10-day period from the time you receive your order are subject to a 50% restocking fee for a refund or store credit retail value of the item.

Jewelry after 30 is subject to store credit ONLY.

Sale Merchandise may be returned or exchanged for online store credit ONLY.

Refunds on non-sale merchandise will be made in the form of original payment(less shipping charges when applicable).*

Refunded items must include all original packing.
Returns will be accepted at our Los Angeles based office at:

314 1/2 N.Alfred Street.

Los Angeles, Ca 90048
get map

Please allow seven business days to process your request and refund your credit card. Note that most banks will take two to three additional business days to post the amount to your account. Exchanges will be re-shipped to customers free of charge by UPS ground service. Any additional returns/exchanges will be shipped in either direction at our posted rates.
Returns must be packed securely with sufficient packing materials and include a copy of the original invoice. In order to serve our customers better, please write us a brief explanation regarding the reason for your return.
If you return-ship a package using a carrier other than UPS, please obtain a tracking number. Gabriela Artigas is not accountable for any return that is lost, stolen, or mishandled by your shipping provider. Please insure your package. (UPS free return shipping labels are traceable.)

Once we received the returned package we will confirm you by e-mail.

We are sorry, but items purchased through other retail stores are neither non-returnable nor refundable to Gabriela Artigas. Please contact the store that you purchased your item at for their return policy.

If you would like to return something that you purchased at www.gabrielaartigas.com, please click here or call our studio at 323.512.77.44.

Gabriela Artigas reserves the right of refuse returned goods.

* Note: Gabriela Artigas cannot accept returns/exchanges on any pieces that have been scuffed or marked in any way by wear.

 

International Orders

  • Orders are billed in US dollars.
- Orders are shipped USPS express international, and a tracking number is issued.
  • Orders can be shipped UPS international, and a tracking number is issued.
  • Shipments are delivered 4-14 business days after packages are processed at UPS office.
  • Duties and taxes are not included in MHT shipping charge.

 

Product Care

All of the Gabriela Artigas necklaces because of their weight and composing materials have to always lay flat.

Gabriela Artigas jewelry is made from very resistant materials but the unique stones and natural pieces used are very fragile and delicate , so they have to be handled with care.

All of the pieces come with a pouch for their own protection.

Most Gabriela Artigas pieces can be simply cleaned with a damp cloth. Metals such as gold, silver, alloys, copper, and brass should be cleaned using products particular to the corresponding metal.

Gabriela Artigas is not responsible for natural discoloration in materials or damage due to improper care. The materials we use have particular irregularities, differences and discolorations. These characteristics should be embraced as natural and part of the product.

Gabriela Artigas jewelry is produced with a conscious and respectful outlook toward the environment and the people that produce them.

*Note: Gabriela Artigas is not responsible for material natural discoloration or damage due to improper care.

 

Repair Policy

Due to the delicate nature of Gabriela Artigas jewelry, damage may occur during the lifetime of the piece.We are happy to repair your jewelry free of charge when damage occurs during the normal wear or when restringing is necessary. Some items may incur a repair fee when a stone or material is broken or if the purchase of your jewelry was more than a year ago.

 

Copyright and Disclaimers

By using our website, you the visitor agree your access and use of the site are subject to all applicable laws and undertaken at your own risk.
Text and pictures are the property of Gabriela Artigas, and cannot be used or reproduced without formal approval.

 

Products

  • Our products are NOT made overseas.
  • Our products are made by human beings.
  • Our products are NOT mass-produced.
  • Our products are produced by hand.
  • Our products are NOT made by machines.
  • Our products are produced in limited numbers.
  • Our products are NOT made from petroleum-based products.
  • Our products are made mostly in house.
  • When not in house, in North America using skilled well paid labor.
  • We are a small business and proud of it.

 

Size & Fit

Because size and cut will vary between styles, please use this chart as a general guide. If you are between sizes or need assistance in choosing the proper size, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

US

UK/AU

FR

IT

JP

Inside Diameter

Inside Circumference

5

J 1/2

50

9.5

9

15.7 mm

49.0 mm

6

M

52 3/4

11.5

12

16.5 mm

51.5 mm

7

O

55 1/4

14.4

14

17.3 mm

54.0 mm

8

Q

57 3/4

17

16

18.2 mm

56.6 mm

 

Using the fit chart: Find a ring that fits comfortably. Place the ring on a circle. The correct size should fit flush against the inside edge of the ring.

Important: Before you print, make sure to uncheck any "Scale to Fit Page" check boxes.

2239c868-3140-4c95-8356-c2aefe55c8c7

Dear Gabriela

2013 © Gabriela Artigas, All rights reserved. Design by El Bug Farm. Site Credits