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Política de reembolso

RETURNS AND EXCHANGES

Gabriela Artigas & Company is not responsible for the maintenance of your jewelry and will not accept returns or exchanges for any items damaged by mistreatment, exposure to water, sweat, fragrance, cosmetic and/or beauty products. 

We will gladly accept returns or exchanges on unused and non sale items within 10 days of when the jewelry is received. All returned merchandise must be returned in its original packaging, be unworn and unaltered.

Customers are responsible for return shipping costs. Exchanges will be re-shipped to customers free of charge.

Jewelry returned after 7 days is subject to store credit only.  No jewelry will be accepted after 14 days. 

All sale, specially discounted items or items purchased with a coupon code are final. During the Holidays, we will be allowing exchanges or store credit only for items purchased as gifts. 7 days for the return if the item is not on sale.

E-mail: sales@gabrielaartigas.com for a Return Authorization Number. Returns must be accompanied with an RA# or we will not be able to process the return or exchange.

Please click here to print out the Return Authorization Form. Be sure to include the RA# provided.

Gabriela Artigas & Company reserves the right to refuse returned goods. Returns must be packed securely and include a copy of the original invoice. When shipping returns we recommend that you use a traceable service and that you insure your package for the full amount of the item. We will not be responsible for any returns that are lost, stolen, or mishandled by your shipping provider.

* If you are local you can schedule a time to drop off to this address if that is more convenient.